Shipping policy
Shipping Policy
Shipping Destinations
Lilisia currently ships only to the 50 U.S. states and Washington, D.C. Shipping is not available to U.S. territories.
Shipping Cost
Shipping is free on all orders, with no minimum order amount.
Estimated Delivery Times
Estimated delivery times vary by product and are displayed on each product page.
Delivery times are estimates and may vary due to order volume, carrier delays, weather conditions, or other circumstances that may affect delivery.
Alaska and Hawaii
Orders to Alaska and Hawaii are eligible for free shipping. Delivery times may be longer than for other U.S. states due to carrier availability, shipping distance, and product fulfillment location. Please check the Delivery Time shown on the applicable product page for the estimated delivery timeframe.
Order Tracking
When tracking information is available for your order, it will be provided after your order has shipped.
You can use the tracking information provided to follow the status of your shipment.
Tracking information may take some time to update after your order has shipped.
Shipping Delays
Delivery delays may occur due to carrier delays, weather conditions, high order volume, or other circumstances outside of Lilisia’s control.
If we become aware that your order cannot be shipped within the applicable timeframe, we will contact you and provide the option to consent to the delay or cancel the affected order for a refund, as required by applicable law.
Lost or Missing Packages
If your order has not arrived by the end of the estimated delivery timeframe, please review the tracking information provided for your shipment.
If your package still cannot be located, please contact Lilisia within 14 days after the end of the estimated delivery timeframe. We will review the shipment information and take the appropriate next steps. When appropriate, this may include contacting the relevant shipping or fulfillment provider.
Packages Marked as Delivered
If the tracking information shows that your package has been delivered but you have not received it, please contact Lilisia within 14 days of the recorded delivery date.
We will review the available tracking and delivery information and determine the appropriate next steps. A package marked as delivered does not automatically qualify for a replacement or refund.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact Lilisia as soon as possible. We will make reasonable efforts to update the address before the order is shipped, but changes cannot be guaranteed.
Once an order has been shipped, the shipping address cannot be changed. If a package cannot be delivered because the shipping address provided with the order was incorrect or incomplete, additional shipping or replacement costs may apply before the order can be sent again.
Returned to Sender or Undeliverable Packages
If a package is returned to sender because it could not be delivered, was refused, or was left unclaimed, please contact Lilisia within 14 days of the tracking update or notification indicating that the package is being returned to sender.
Lilisia will review the circumstances of the return and determine the available options. Depending on the reason for the return, additional shipping or replacement costs may apply before the order can be sent again.
If the package was returned due to an incorrect or incomplete shipping address provided with the order, the provisions of the “Incorrect or Incomplete Shipping Address” section above will apply.
Orders Containing Multiple Items and Separate Shipments
If your order contains multiple items, the products may be shipped separately and may arrive at different times.
When an order is divided into multiple shipments, tracking information may be provided separately for each shipment.
Receiving only part of your order does not necessarily mean that the remaining items are missing or delayed.
Order Changes and Cancellations
If you need to request a change or cancellation after placing an order, please contact Lilisia as soon as possible.
We will make reasonable efforts to accommodate your request, but changes and cancellations cannot be guaranteed because orders begin processing shortly after they are placed.
Once an order has entered production or fulfillment, changes or cancellations will no longer be possible.
Requests to correct a shipping address are subject to the provisions of the “Incorrect or Incomplete Shipping Address” section above.
PO Boxes and Military Addresses
Lilisia does not ship to PO Boxes or military addresses, including APO, FPO, and DPO addresses. Orders must be shipped to a valid residential or commercial street address in one of the 50 U.S. states or Washington, D.C.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incorrectly produced, or you receive an incorrect item, please contact Lilisia and follow the claim instructions provided in our Return and Refund Policy.
Claims are reviewed in accordance with the eligibility requirements and procedures set out in that policy.
Shipping Questions
If you have any questions about your shipment, tracking information, delivery status, or any other shipping-related matter, please contact Lilisia through the Contact section available on our website.