Privacy policy
PRIVACY POLICY
Last updated: October 19, 2026
This Privacy Policy describes how Lilisia (“Lilisia,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information when you visit, use, or make a purchase from Lilisia.store (the “Site”), create or use a customer account, or otherwise communicate with us.
For the personal information described in this Privacy Policy, Lilisia generally acts as the controller of that information, except where another party independently determines how and why it processes personal information.
1. Personal Information We Collect
The personal information we collect depends on how you interact with the Site.
Contact Information
We may collect information such as your name, email address, telephone number, billing address, and shipping address.
Order and Transaction Information
When you place an order, we may collect information about the products purchased, your order details, transaction amount, payment status, billing information, shipping information, and other information necessary to process and fulfill your order.
Payment information may be processed by payment service providers available through the checkout process.
Customer Account Information
If you create or use a customer account, we may collect information associated with that account, including your name, email address, shipping information, and order history.
Communications
If you contact us, we may collect the information you provide, including your contact details and the content of your communication.
Device and Usage Information
When you visit or interact with the Site, certain information may be collected automatically, including your IP address, browser and device information, network information, and information about how you interact with the Site.
This information may be collected through cookies, pixels, and similar technologies.
Marketing Information
If you choose to receive marketing communications, we may collect your contact information, marketing preferences, and information relating to your interactions with those communications.
2. How We Collect Personal Information
We may collect personal information directly from you when you place an order, create an account, contact us, subscribe to communications, or otherwise provide information to us.
We may also collect information automatically when you visit or interact with the Site and receive information through our e-commerce platform, payment service providers, production and fulfillment providers, shipping and delivery providers, and other service providers used to operate and support the Site and our business.
3. How We Use Personal Information
We may use personal information to operate and provide the Site; process and manage purchases; arrange production, fulfillment, and delivery of orders; process payments and transactions; communicate with you about your orders; provide customer support; maintain customer accounts; detect and prevent fraud and security incidents; maintain and improve the operation and security of the Site; understand how customers interact with our Site and services; send marketing communications when permitted; personalize certain experiences and communications; comply with applicable legal obligations; and establish, exercise, or defend legal claims where necessary.
4. Legal Bases for Processing
Where applicable law requires us to have a legal basis for processing personal information, the basis depends on the purpose of the processing.
We may process personal information when it is necessary to enter into or perform a contract with you, including processing and fulfilling an order and providing related customer service.
We may process information where necessary to comply with legal obligations.
We may also process information where necessary for legitimate business interests, such as protecting the Site and our customers, preventing fraud, responding to inquiries, maintaining our services, and improving the operation of our business, provided those interests are not overridden by your rights and interests.
Where required, we rely on your consent, including for certain marketing, advertising, cookies, or similar technologies. Where processing is based on consent, you may withdraw that consent at any time, subject to applicable law.
5. Information Required to Provide Our Services
Certain personal information is necessary for us to process and fulfill a purchase, such as contact information, shipping information, and information necessary to complete payment.
If you do not provide information that is necessary to complete a purchase or provide a requested service, we may not be able to process or fulfill your order or provide that service.
Providing information for optional purposes, such as subscribing to marketing communications, is voluntary.
6. Shopify
Our Site is hosted by Shopify.
Shopify collects and processes certain personal information when you visit, interact with, or make purchases from the Site in order to provide the services that support our store.
Because Shopify Network Intelligence is enabled for our store, Shopify may also process information relating to your interactions with our Site, Shopify, and other merchants in order to provide Enhanced Services. These services may include personalization, advertising, measurement and analytics, fraud and security services, store performance improvements, and understanding how customers interact with stores and advertising.
Information about your activity on our Site may be shared with Shopify and other third parties that may be located in countries other than the country in which you live in order to provide these services.
For more information about how Shopify processes personal information, please review the Shopify Consumer Privacy Policy.
You can also use the Shopify Privacy Portal to learn more about Shopify’s processing and privacy choices available directly through Shopify.
7. How We Disclose Personal Information
We may disclose personal information when reasonably necessary to operate the Site, process orders, provide our services, protect our business or customers, or comply with applicable legal requirements.
E-commerce and Technology Providers
We may disclose information to technology providers used to host, operate, secure, analyze, and provide functionality for the Site.
This includes Shopify as described above.
Production and Fulfillment Providers
We work with multiple production and fulfillment providers.
When necessary to manufacture and fulfill an order, we may provide the relevant provider with information required to complete that order, such as your name, shipping address, order details, and other information necessary for production and fulfillment.
Payment Service Providers
Payment and transaction information may be processed by payment service providers used through the checkout process.
Shipping and Delivery Providers
Information necessary to deliver an order may be provided to shipping carriers and other delivery providers.
Other Service Providers
We may disclose information to service providers that assist us with functions necessary to operate, secure, maintain, analyze, communicate, market, or support the Site and our services.
The information provided depends on the service performed.
Advertising and Social Media Partners
We use TikTok’s advertising and measurement tools, including the TikTok Pixel. When you visit or interact with the Site, information such as your IP address, browser and device information, the pages you view, and actions you take on the Site (for example, viewing a product, adding an item to your cart, or completing a purchase) may be shared with TikTok so we can measure how our TikTok content performs and, where applicable, support advertising. TikTok processes this information in accordance with its own privacy policy.
We also use Pinterest’s advertising and measurement tools, including the Pinterest Tag. When you visit or interact with the Site, information such as your IP address, browser and device information, the pages you view, and actions you take on the Site (for example, viewing a product, adding an item to your cart, or completing a purchase) may be shared with Pinterest so we can measure how our Pinterest content performs and, where applicable, support advertising. Pinterest processes this information in accordance with its own privacy policy.
Where applicable, this may also include contact information, such as your email address, in hashed (encrypted) form, to help Pinterest match these actions to Pinterest accounts.
Legal Disclosures
We may disclose personal information when required by applicable law, legal process, or a valid request from a competent authority, or when reasonably necessary to protect our legal rights or the rights and safety of others.
8. Cookies and Similar Technologies
We and our service providers, including Shopify, may use cookies, pixels, and similar technologies to operate the Site, remember preferences, maintain security, understand how visitors interact with the Site, perform analytics, personalize certain experiences, and support advertising-related services.
Some technologies are necessary for the Site to function. Other technologies may be used depending on your choices and applicable privacy requirements.
Where consent is required, you may be provided with controls to manage your preferences regarding non-essential cookies and similar technologies.
9. Sale, Sharing, and Targeted Advertising Choices
Certain uses or disclosures of personal information by Shopify, advertising partners such as TikTok and Pinterest, or other service providers may be considered a “sale,” “sharing,” or “targeted advertising” under the privacy laws of certain U.S. states, even where personal information is not exchanged for money.
Where applicable law gives you the right to opt out, you may exercise that right through our Data Sharing Opt-Out Page:
https://www.lilisia.store/pages/data-sharing-opt-out
Where supported and required, we also recognize the Global Privacy Control (GPC) as an opt-out signal for applicable sale, sharing, or targeted advertising activities.
10. Do Not Track
Some browsers offer a “Do Not Track” setting. Because there is no commonly accepted standard for interpreting traditional Do Not Track signals, we do not currently respond to those signals in a particular way.
This is separate from the Global Privacy Control described above. Where applicable, GPC is recognized through our privacy configuration for relevant opt-out requests.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including processing and maintaining transaction and order records, providing customer service, maintaining accounts where applicable, preventing fraud and misuse, resolving disputes, complying with legal, tax, accounting, and regulatory obligations, and establishing, exercising, or defending legal claims.
Retention periods may vary depending on the type of information, the purpose for which it is processed, applicable legal requirements, and the requirements of the services used to operate our business.
12. International Processing and Transfers
Personal information may be processed in countries other than the country in which you live, including by service providers supporting the operation of the Site, payments, production, fulfillment, delivery, analytics, advertising, and related services.
Shopify may process personal information internationally. Where applicable data protection laws require safeguards for international transfers, Shopify uses mechanisms described in its applicable privacy documentation and data processing terms, including recognized adequacy mechanisms, Binding Corporate Rules, or Standard Contractual Clauses where applicable.
Other service providers are responsible for using appropriate safeguards where required by the laws applicable to their processing.
13. Security
We take reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
14. Your Privacy Rights and Choices
Depending on where you live and the law applicable to your personal information, you may have rights regarding the personal information we hold about you.
These may include rights to request access to personal information, correct inaccurate information, request deletion of eligible information, obtain a copy of certain information, request restriction of certain processing, object to certain processing, withdraw consent where processing is based on consent, and opt out of certain sale, sharing, or targeted advertising activities where applicable.
Not every right applies in every circumstance, and some rights may be limited by applicable law.
We may need to verify your identity before completing certain requests.
Where permitted or required by law, we may retain information necessary to complete transactions, maintain required business records, prevent fraud, resolve disputes, protect legal rights, or comply with legal obligations.
To make a privacy request, contact:
contact@lilisia.store
You may also exercise certain rights relating specifically to Shopify’s processing through the Shopify Privacy Portal.
Where applicable, you may also have the right to lodge a complaint with a competent data protection or privacy authority.
15. Children’s Privacy
The Site and its purchasing and customer account services are not intended for individuals under the age of 13.
We do not knowingly collect personal information from individuals under the age of 13 through purchases or customer accounts.
Individuals under the age of 13 should not create a customer account, place an order, or otherwise provide personal information through the Site.
A parent or legal guardian may purchase products on behalf of a child.
If you believe that an individual under the age of 13 has provided personal information to us, please contact us at contact@lilisia.store so that we can review the situation and take appropriate action.
16. Marketing Communications
If you choose to receive marketing communications from us, we may use your contact information to send those communications where permitted by applicable law.
You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism provided in those communications.
Unsubscribing from marketing communications does not prevent us from sending non-marketing communications necessary to manage an order, respond to a request, provide customer service, or fulfill other transactional obligations.
17. Third-Party Websites and Services
The Site may contain links to websites or services operated independently by third parties.
We are not responsible for the privacy or security practices of third-party websites or services that operate independently from Lilisia.
We encourage you to review their privacy information before providing personal information directly to them.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, legal requirements, or other operational reasons.
When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page and publish the updated version on the Site.
Where required by applicable law, we may provide additional notice of material changes.
19. Contact
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or how Lilisia handles personal information, please contact us:
Lilisia
Email: contact@lilisia.store
Website: www.lilisia.store