How much does shipping cost?
Shipping is free on all orders.
Will I pay anything extra at checkout?
For orders placed on lilisia.store, the price shown is what you’ll pay at checkout. Lilisia does not currently collect sales tax, and shipping is free on all orders.
How long does shipping take?
Delivery times vary depending on the product you order. The estimated delivery time is shown on the product page and at checkout. Delivery times are estimated and may vary depending on order volume and external factors. Orders to Alaska and Hawaii may take longer.
Do you ship internationally?
No. Lilisia currently sells and ships only within the 50 U.S. states and Washington, D.C. We do not ship to U.S. territories, APO/FPO/DPO addresses, or P.O. Boxes. Orders must be shipped to a residential or commercial street address.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with your tracking information. Tracking may take some time to update after shipment.
Can I return or exchange my order?
Since Lilisia products are made to order, we don’t accept returns or exchanges for a change of mind or for choosing the wrong size or color. If your item arrives damaged, defective, misprinted, or incorrect, contact us within 14 days of delivery. Photos and a video of the issue are required so we can review your claim. If the claim is approved, we’ll provide an appropriate resolution, which may include a replacement or a refund.
Where can I find product details and sizing information?
Product details, available sizes, and other product-specific information are listed on each product page. Please check these details before placing your order.
Is it safe to enter my payment information on your site?
Yes. Payment information is handled through a secure checkout and protected with SSL encryption.
Will all items in my order arrive together?
Not necessarily. If your order contains multiple items, they may be shipped separately and arrive at different times. You’ll receive tracking information for each shipment when available.
What should I do if my package is marked as delivered but I haven’t received it?
Contact Lilisia within 14 days of the delivery date shown in the tracking information. We’ll review the available tracking and delivery information and determine the appropriate next steps.
Can I change my shipping address after placing an order?
If you need to change your shipping address, contact Lilisia as soon as possible. We cannot guarantee that the address can be changed before shipment, and it cannot be changed once the order has shipped.